Great customer service begins with great team culture.
Scripted employee responses to customer enquiries and procedural task allocations may well service the customer, but is this exceptional customer service.
Shared teamwork, communication and attitude will motivate individuals and build a culture of service quality. Our 3 hour customer service workshop includes;
Establishing workplace standards.
Telephone etiquette and netiquette tips.
Dealing with difficult conversations and requests.
Privacy and managing confidential data.
Session include 1/2 hour Q & A with lawyer and one complimentary registration from our webinar program (topic of your choice)
David is Managing Director of the Australian Health Industry Group which advises the Community, Health and Business Services sectors on HR, IR, legal and management issues.
Using his formal clinical, management and legal qualifications and experience in the health sector David provides concise and pragmatic advice.
His past roles include working as the CEO of a small rural health service, Executive and Corporate Counsel of a large metropolitan health service and Legal and Management Consulting throughout Australia.
David's special areas of practice are administrative law, information technology, contract and commercial law, disciplinary tribunals, employment and industrial law, equal opportunity, governance, internal audits, occupational health and safety, workcover, risk management and strategic planning.
David's simple pragmatic approach, combined with real life examples, makes his training sessions informative and thought provoking.Last Updated: 2018-11-26 10:25 AM