webinar: Managing difficult behaviours Book Now

2:00pm 2 Apr 2019 to 3:00pm 2 Apr 2019
Human Resources;Leadership;Management;Webinar
5/641 Mt Alexander Road , Moonee Ponds VIC 3039

Course Fees


Course Description

Each person comes to work with their own personality and emotional conditioning. From time to time they will disagree on issues.

Understand common types of difficult behaviour and conflict. Develop strategies to deal with difficult situations, improve communication channels and focus on team productivity.

In this session, neuroscientist David Strangward will cover;

  • common types of difficult behaviour
  • why you respond the way you do to difficult behaviour
  • ways that people use difficult situations and why
  • strategies for managing difficult behaviour
  • maintaining professionalism and confidence when dealing with difficult behaviour


David Strangward

David Strangward has consulted with many of Australia's larger organisations in banking, insurance, mining, training and telecommunications in a variety of roles from project management, large IT systems implementation, customer relationship management and training.

David has extensive and varied business, IT and training experience.

He is a CEO and Managing Director of two organisations and in these roles uses his extensive leadership and management skills while focusing on strategy development and implementation, staff development and training.

His leadership skills, team focus and integrity continue to earn him the respect of his colleagues and clients.

Last Updated: 2019-04-02 5:10 PM
Online Event