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webinar: Managing difficult behaviours Book Now

Status:
Archived
Dates:
2:00pm 17 Sep 2019 to 3:00pm 17 Sep 2019
Venue:
Online
Categories:
Human Resources;Leadership;Management;Webinar
Address:
5/641 Mt Alexander Road , Moonee Ponds VIC 3039

Course Fees

Non-Member
$80.00
Member
$40.00

Course Description

From time to time a person may act in a manner that you find difficult to manage, they may be acting in a manner that is not usual for them.

Understand common types of difficult behaviour and conflict. Develop strategies to deal with difficult situations, improve communication channels and focus on team productivity.

  • common types of difficult behaviour
  • why you respond the way you do to difficult behaviour
  • ways that people use difficult situations and why
  • strategies for managing difficult behaviour
  • maintaining professionalism and confidence when dealing with difficult behaviour

 

Presenter

David Strangward

David Strangward has consulted with many of Australia's larger organisations in banking, insurance, mining, training and telecommunications in a variety of roles from project management, large IT systems implementation, customer relationship management and training.

David has extensive and varied business, IT and training experience.

He is a CEO and Managing Director of two organisations and in these roles uses his extensive leadership and management skills while focusing on strategy development and implementation, staff development and training.

His leadership skills, team focus and integrity continue to earn him the respect of his colleagues and clients.

Last Updated: 2019-09-17 4:37 PM
Online Event