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Managing Difficult Behaviours Book Now

Status:
Archived
Dates:
11:00am 16 Oct 2018 to 12:00pm 16 Oct 2018
Venue:
Online
Categories:
Human Resources;Leadership;Management;Webinar
Address:
5/641 Mt Alexander Road , Moonee Ponds VIC 3039

Course Fees

Non-Member
$80.00
Member
$40.00

Course Description

Do you work with people to do not meet their time line commitments, fail to show up for meetings but happy to provide comment in the hallways, don't hide from them, or turn into one, manage them.

 In his one hour webinar, David Strangward  will cover:

  • common types of difficult behaviour
  • why you respond the way you do to difficult behaviour
  • ways that people use difficult situations and why
  • strategies for managing difficult behaviour
  • maintaining professionalism and confidence when dealing with difficult people

Presenter

David Strangward

David Strangward has consulted with many of Australia's larger organisations in banking, insurance, mining, training and telecommunications in a variety of roles from project management, large IT systems implementation, customer relationship management and training.

David has extensive and varied business, IT and training experience.

He is a CEO and Managing Director of two organisations and in these roles uses his extensive leadership and management skills while focusing on strategy development and implementation, staff development and training.

His leadership skills, team focus and integrity continue to earn him the respect of his colleagues and clients.

Last Updated: 2018-11-07 2:38 PM
Online Event